$ads={1}
ABOUT US
National Nutrition is Canada’s award winning, online and in-store retailer of nutritional supplements. In 2014, 2017, and 2019 we were voted Canada’s best health food store – in large part because of the great people who work with us each day.
CAREER
Are you looking for a rewarding career that enables you to help people on their health journey while you work remotely? Do you have a positive outlook and thrive working in a dynamic and fast-paced environment? Have you worked as a manager or assistant manager in a health food store or natural health clinic? Do you speak both English and French?
If this sounds like you, National Nutrition is looking for talented leaders a who love using their skills to teach and motivate team members how to give customers the best supplement information for their individual concerns.
You’ll need to bring experience, ambition, a positive attitude, and a passion for natural health.
At National Nutrition our mission is to make our customers confident and happy about the service they receive, and our managers play a critical role in leading our team on that mission.
We invest in our leaders and offer training and education to increase their knowledge of nutrition and to optimize their professional skills
An important part of this position is your ability to speak both English and French fluently to ensure we are able to help all of our customers across the country.
In addition to this position, we are also recruiting for experienced customer service team members.
BENEFITS
National Nutrition has opportunities for all of its employees
Excellent employee discounts
Excellent opportunities for Career Growth
Strong culture of promoting from within
Education programs that offer certification
Education programs for Personal/Professional Growth- Supplier webinars, online training, company seminars.
Position Details:
Department: Assistant Manager, Bilingual
Location: Remote
Reports to: COO & CCO
Rate of Pay: $24.00 - $26.00 per hour – depending on experience
Start Date: Immediately
Natural Health Product Knowledge & experience is required.
Expected Availability: Must be available weekdays, evenings & weekends
Bilingual in English and French required
Core Competencies
You are expected to have a command of each of the professional skills below:
*5+ year(s) Health Food Store experience
*3+ year(s) experience as a Manager or Assistant Manager
*Excellent interpersonal and communication skills
*Highly Adaptable
*Self motivated and able to work independently
*Approachable and friendly demeanor
*Advanced computer skills
*Ability to work independently and unsupervised
*Initiative to maintain productivity without direction
*Proven leadership abilities
Responsibilities
*Ability to provide exceptional customer service
*Provide product information regarding Nutritional Supplements
*Answer telephones quickly and proficiently
*Assist with other departments including Sales, shipping, marketing and retail.
*Take customer orders over the phone
*Answer voicemail messages and emails on a daily basis
*Participate in ongoing learning, including supplier training's, webinars, and telephone training's
*Follow up with customers with additional information require for order processing
*Work with sales and shipping departments to identify and implement improvements to current services
*Ensure that junior team members are organized and carrying out assigned tasks
*Develop and implement policies to optimize customer service
Do you think you would make a great addition to our dedicated team? If so, please submit your resume and cover letter.
Please note, that only qualified candidates will be contacted.
Careers
http://www.nationalnutrition.ca/careers.aspx
What customers are saying about National Nutrition
https://www.youtube.com/watch?v=gAlRTPSa_bI
What our staff is saying about National Nutrition
https://www.youtube.com/watch?v=lGJgVmbESYk
Job Types: Full-time, Permanent
Salary: $24.00-$26.00 per hour
Experience:
- customer service: 5 year (Preferred)
- Natural Supplement Knowledge: 5 year (Required)
Education:
- Bachelor's Degree (Required)
Job Duties:
- Answer incoming customer inquiries
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Lead and teach team members
- Other duties as requested
Work remotely:
- Yes
Job Types: Full-time, Permanent
Salary: $24.00-$26.00 per hour
Benefits:
- Store discount
- Work from home
Schedule:
- Day shift
- Weekend availability
Work Location: Remote
Job Types: Full-time, Permanent
Salary: $24.00-$26.00 per hour
Benefits:
- Dental care
- Paid time off
- Store discount
- Tuition reimbursement
- Work from home
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Work Location: Remote
