About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
The Services Architect (SA) is part of the pre-sales team supporting Services Sales Consultants (SSC’s) and the account team by designing tailored customer solutions in support of NCR and Multivendor hardware and software combinations for the retail industry.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- The SA is focused on presales and design of Global Services including Managed Services.
- The SA is also responsible for assessing the various cost elements of the solution, ensuring it is technically feasible and profitable for NCR.
- The SA is accountable for obtaining all internal approvals before submission of the proposal to the customer.
- The SA leads the creation of the customer contract and runs customer negotiations until signature.
BASIC QUALIFICATIONS:
- Strong German and English written and verbal language
- 5+ years of customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise
- Strong understanding of Break/Fix, Managed Services, and ITIL concepts
- Experience designing Global or multi-region services
- Experience of working with an ecosystem of partners to build an overall service solution model
- Demonstrated ability to lead presales opportunities including service models, response content, commercials, tactics, and negotiation
- Strong capabilities to articulate the business value of Services and convince a customer of such value
- Experience working on deals in excess of $1 million USD with multiple technology and service layers
- Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service
- Expertise in pre-sales and support strong qualification of opportunities, managing sales and customer expectations about what we can deliver
- Experience on service cost models and creating innovative commercials to drive competitive advantage
- Support producing new content including design templates, proposal documentation and presales slide materials
- Comfortable delivering solution presentations to Customers
- Strong knowledge and experience of ITIL4
- Excellent interpersonal and collaboration skills
- Excellent verbal and written communication skills including the ability to share complex, technical topics clearly, concisely, effectively, and professionally
PREFERRED QUALIFICATIONS:
- 5+ years of pre-sales and service solution design experience in a technology environment.
- Industry specialization in retail
- Bachelor’s Degree in Business, Economics, Engineering, Mathematics, Statistics, Computer Science, or a related discipline is required. A graduate degree is a plus.
- International work experience or experience working with a global team is preferred.
- A technical and/or operations background is highly desirable
- ITIL4 certification and 18020000 experience and/or accreditation.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
